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EXCHANGE/REFUND POLICY.

  1. Right of Exchange

If you are shopping online at shop.caliagroup.com , you have the right to Exchange within 21 days.

The Exchange period will expire after 21 days from the invoice.

You shall hand the goods over to us at any Calia Group stores (each item to its respective shop) in Lebanon without undue delay not later than 21 days from the invoice date and proceed with your exchange in store.

IN CASE SHOPS ARE CLOSED:

To exercise the right of Exchange, you may notify us at Calia Group by sending an email to shop@caliagroup.com.

Our customer service team will contact you to extend the exchange period based on the request you sent by email.

Items will be calculated at on the spot prices on the POS.

  1. Other provisions

You shall not have the right to exchange of any of the following Products:

  1. If you don’t have the receipt.
  2. Merchandise that has been worn or used will not be accepted for exchange.
  • If the tag is missing on the items.
  1. If the items are customized. (tailored etc…)
  2. Accessories, underwear, swimwear, socks and fragrances are not exchangeable.
  3. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after delivery.
  1. NO Refund

Since we do not offer the refund service, customers ordering online are requested to open the package upon arrival to their address for verification.

Customers that chose to pay cash on delivery:

Have the right to refuse the reception of the item only before our courier leaves your address in the below cases:

  • Receive wrong order by mistake. (could be wrong size, etc… mistakes happen)
  • Product below your expectation. (description and image was not clear enough for you)
  • You did a wrong purchase or you changed your mind.
  • The product is damaged or defected.

Customers that already paid their order via credit card will have to exchange in store or contact us at shop@caliagroup.com .

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